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Sam Muscat

Industrial Relations and Human Relations


  • HR-
  • Management-
  • Relationships-
  • Finance-


  • Manufacturing-
  • Public administration inc. Government relationships-
  • Administrative and support services-
  • Professional, scientific and technical services-

Spoken Languages:

  • English-

State: Victoria

Primary Locations:

  • Melbourne West-

Locations by request:

  • Ballarat-
  • Bendigo-
  • Geelong-
  • North West VIC-
  • Melbourne CBD-
  • Melbourne North West-
  • Shepparton-

Mentoring available by:

  • In Person, Face to Face in (Victoria) or by Phone and online

I can also deliver mentoring by phone and online

Current Occupation:

Business Mentor

Detailed CV:


G4S Melbourne Custody Centre (Part Time-3 days p/wk.)                                 August 2020 – February 2021

 The primary objective is to support, advise and assist the GM and to ensure, on a day-to-day basis, the management of the provision of quality services to ensure efficiency and contractual obligations of MCC, MJC, RMC and CNJC.

  • To support the Operations Manager and the Administration support officer in providing sound advice on actions plans, challenge test and reviews on operation and contract matters.
  • Review and update of Operational Instruction, Critical Incidents &, Casual Factors, Action Plans.
  • Directly liaise with the client Victoria Police around the Operational Instructions and Critical Incidents matters.


G4S Melbourne Custody Centre   April 2018 – August 2020

 The primary objective is to support, advise and assist the General Managers on G4S policies and procedures that all staff/employees must comply, in accordance with their employment contract, obligations and responsibilities.

  • To provide managerial oversight, assistance and advice in investigating, dispute resolution and monitoring staff performance.
  • To underpin the review and update of Operational Instruction, Training Syllabus and Assessments and directly liaise with external stakeholders, such as Victoria Police and Corrections Victoria on Training and Operational Instructions matters.
  • Responsible for the development, implementation and reviewing all training materials Coordinate and ensure that all Training & Operation Instruction reviews and updates are recorded in line with the Compliance Framework.
  • Ensure timely organisation, communication, administration and documentation of all training coordinator activities.
  • Provide assistance and advice to General Managers on IR and Training as required and in negotiations with union officials and union representatives on employee grievances, disciplinary action, and enterprise bargaining including representation at tribunals as required.


G4S Australia                                       Nov 2016 – March 2018

 Near the conclusion of my acting role as HR manager at PPP I was approach to take up the above positions for at least 12-18 months my main role is to negotiate all EBA (5 off), to also support/advices all managers across the business (nationally) on all matter that are IR & HR on a daily bases, including undertaking misconduct/investigations/disciplines/terminations and Fair Work Commission matters.


G4S Australia                                          April 2016 – Nov 2016

I was approach to take up the Human Resource Manager position at Port Phillip Prison while the HR Manager was away on 6 Months on Maternity.

 Worked/advised and supported the Executive and Management team at PPP on all accepts of HR matters, dispute resolution, policy and procedures.

  • Ensured compliance with all relevant legislation and regulations.
  • Communication strategies.
  • Ensured Regulatory compliance and overseen performance management structures and coaching managers to utilise these successfully.
  • Provided advise on Industrial relations matters/issues.
  • Undertaking misconduct/investigations/disciplines and terminations
  • Represent G4S at Fair Work Commission on unfair dismissal matters.



G4S Melbourne Custody Centre (Casual)

July 2014 – March 2016

INDUSTRAIL RELATIONS/HUMAN RESOURSCES ASIA PACIFIC COUNTRY MANAGER                                                    

QUANT (Australia) Pty Ltd               Feb 2015 – April 2016

QUANT Australia is a new player in Australia, In January 1, 2015 Quant took over the full maintenance service business from ABB Australia. I was initially engaged by Quant as a contractor (Under Training Employment Conciliation Services Pty Ltd, see below) 4 days a week in February 2015. From September 2015 been employed directly (full time). At this stage Quant operates out of Carlton & United Breweries.

My main engagement has been focused on IR matters mainly negotiating two EBA Agreements one with the Electrical Trades Union and the Australian Manufacturing Workers' Union, also involved in the EB in New Zealand. I have also played a major role with the transition of payroll and HR systems across the Asia Pacific Counties (APC).  

I have: -

  • Provided support and advice to the businesses across the Asia Pacific Region on all HR/IR matters (Grievance, disciplinary and capability investigations).
  • Developed policies and procedures (Policy implementation).
  • Ensured compliance with all relevant legislation and regulations mainly Australia and New Zealand.
  • Implemented process and procedure on workplace change management and communication strategies.
  • Ensured Regulatory compliance and best practice.   
  • Setting up performance management structures and coaching managers to utilise these successfully.

  Main Achievements

  • Coached senior supervisors on dealing with day to day staffing matters and issues.
  • Successfully EBA with AMWU and TU. Avoiding disruption to our clients’ operations.
  • Developed HR policies and procedures.
  • Contract closures and staff redeployments


Training Employment Conciliation Services Pty Ltd (TECS)                                        July 2014 – Sept 2015

 Provided support and advice to businesses on all HR/IR matters.

Such as and not limited to: -

  • EBA Agreements.      
    • Worker’s compensation and rehabilitation.
    • Management development performance management.         
      • Organisational design and restructuring.
      • Workplace Change management and communication strategies
        • Redundancy and other terminations.
      • Career path and succession planning.
        • Regulatory compliance and best practice.
      • Review job classification, position descriptions and appraisal processes.
        • Workforce planning.
      • Ensure compliance with all relevant legislation and regulations.
        • Development of policies and procedures.

GENERAL MANAGER INDUSTRIAL RELATIONS AND HUMAN RESOURCES                                                                                                                                                                                    LifeAid Pty Ltd                                       July 2012-July 2014   

  • Provided high-level support and advice to the Directors on all HR/IR matters and possible issues.
  • Developed policies and procedures.
  • Developed and reviewed job classifications, position descriptions and appraisal processes.
  • Regulatory compliance and best practice.
  • Developed, establish and maintain an effective industrial relations framework, characterised by positive and proactive relationships between management and employees.
  • Investigated industrial issues where there was a potential impact on the business and any of our contracts.
  • Provided advice and support on all HR/IR issues to supervisors, managers and employees on the handling of disputes, counselling/disciplinary issues and grievances.

 Main Achievements

  • Developed IR & HR policies and procedures for the business.
  • Developed recruitment processes and procedures.
  • Coached senior supervisors on dealing with day to day staffing matters and issues so to meet operational outcomes.
  • Developed and coached staff to accept workplace change.

INJURY & CLAIMS MANAGEMENT TEAM MANAGER                                        Aug, 2011-July, 2012

Ambulance Victoria

Oversaw all AV’s injury & claims management programs to ensure a consistent, structured, and strategic approach to case management and advice, provided to employees, managers, and other key stakeholders and ensured these functions where carried out in accordance with the Workers Compensation Act and AV policy.

  • Appeared on behalf of AV at conciliation hearings.
  • Monitored/reviewed premium calculations, reported on status and provided advice to senior managers and the Executive aimed at minimising premium and claim costs.
  • Reviewed patterns of injury, contributing factors and emerging health outcomes; and provided feedback to the Manager Heath Safety Welfare and Team Leaders to facilitate the development of corrective and preventative strategies.
  • Oversaw and managed the development and implementation of strategies to minimise injury severity and improve sustainable Return to Work (RTW) outcomes.
  • Developed and regularly reported against the Injury & Claims management component of AV’s HSW Strategic Plan.
  • Managed any contracts within the Injury & Claims Management Team.

 Main Achievements

  • Negotiated the reimbursement of WorkCover funds from Insurer that had not been paid.
  • Developed processes and procedures to ensure reimbursements of funds from Insurer are maintained on a timely basis.


Ambulance Victoria

Ensured organisational wide compliance with relevant legislation, regulations and Victorian Government policies.

  • Provided support to the Executive General Manager (People and Community Services) and AV Executive on all employee relations matters across AV.
  •  Established and maintained an effective industrial relations framework, characterised by positive and proactive relationships between management and employees.
  • Investigated industrial issues where there was a potential impact on the organisation’s financial position (e.g. EBA proposals/claims) and prepared Briefing Notes to determine an appropriate course of action.
  • Provided advice and support to managers and employees on the handling of disputes, counselling/disciplinary issues and grievances.
    • Liaised with legal advisors and specialists to seek advice on specific industrial issues, where required.

 Main Achievements

  • Developed policy on return to work for non-WorkCover injured or ill employees.
  • Developed policy on dealing with major incidents.
  • Direct involvement/negotiations in centralisation of Rural Ambulance Communication Call Centres to One Centre.

 HUMAN RESOURCES MANAGER SOUTH REGION                   Oct, 2007-Mar, 2009

Incitec Pivot LTD

 Provided advice to Southern Region Managers Manufacturing and Distribution on the key industrial issues including, equal opportunity, EBAs, and disciplinary matters.

  • Developed and co-ordinated policies and procedures for HR matters across the Southern Region.
  • Developed remuneration policies.
  • Attend conciliation meetings.
  • Developed and oversaw job classification, linking, and appraisal processes.
  • Reviewed position descriptions using the Hays System (Job Evaluation).

 Main Achievements

  • Developed an Operations Workforce Plan for Geelong, Portland, Southern Distribution, Werribee, Newcastle Manufacturing and Distribution.
  • Negotiated Portland EBA with no loss of time.
  • Developed and reviewed of BIGN operations and business structure.
  • Port Adelaide Optimisation Project.
  • Negotiated Cockle Creek (Newcastle) 7-day roster.
  • Negotiated Restructure of Reliability redundancies without loss of time.


Corrections Victoria (Department of Justice)

Metropolitan Remand Centre   

 Coordinated the Finance and Stores functions, and supervise a small team of seven staff.

  • Managed staff and ensured that they liaise with customers, administrators, and fellow staff members on relevant issues. Actively build and maintain sound working relationships with external stakeholder.
  • Managed performance appraisal of staff.
  • Monitored and reported on budget performance, prepared and processed budget and general ledger journals and managed administration, financial, and procurement activities.
  • Coordinated ongoing reviews and monitoring of accounts, accounting procedures, and practices.

 Main Achievements:

 Although my time in this role had been short, I had been able to put in place a number of procedural processes that had ensured greater accountable of stock, which had resulted in significant cost reduction of goods.

CUSTODIAL OFFICER (Prison Officer).    Jan, 2007-Jul, 2007 

Corrections Victoria (Department of Justice)

Dame Phyllis Frost Centre

 BUSINESS SERVICES MANAGER        Sept, 2002-Nov, 2006

Barwon Prison & Security Emergence Services Group

Corrections Victoria (Department of Justice)                             

Managed staff of 20 direct reports, (HR, Finance, Stores, and Maintenance).

  • Provided advice to all managers on the key industrial issues including equal opportunity, occupational health and safety, and dispute resolution.
  • Liaised with Work Safe to ensure that the executive team were kept up to date and made aware of responsibilities in relation to all OH&S policies and procedures.
  • Meet on a regular basis with work cover insurance company, regarding claims and costs, also attended Work Cover hearings and developed occupational rehabilitation RTW programs.
  • Developed and implemented Department policies and procedures.
  • Prepared and analysed statistical data on a range of issues plus facilities and estate management.
  • Managed process re-engineering, developed and implemented improved business processes and business plans.
  • Managed and reviewed all maintenance and supplier’s contracts and managed assets and all building maintenance operations and ensure that all “Essential Services” (ES) requirements where compliant.
  • Contract procurement and management.

Main Achievements:

  • Influenced staff that reported to me to embrace work place flexibility (Job rotation).
  • Reduced work place injury claims within my areas of responsibility by 20%.
  • Implemented a program and processes to reduce absenteeism by 10%. The outcome caused a significant reduction in cost.
  • Implemented occupational rehabilitation program which resulted in staff returning to work.
  • Significant cost reduction on a maintenance matter.
  • Successfully developed budgets and was able to come under budget.
  • Developed a number of reporting formats which assisted the GMs to report on their budgets.
  • Influenced and convinced stores unit officers to reduce their expenditure by 5% in each unit.
  • Successfully reduced expenditure by over 17%.

CORPORATE HUMAN RESOURCE AND TRAINING MANAGER                      Dec, 1999-Sept 2002

Group 4 Correctional Services Pty. Ltd                        

  • Reported directly to the Corporate Managing Director.
  • Developed and co-ordinated policies and procedures for HR matters at Port Phillip Prison (PPP), Vicpol, SAPMICM, Mt Gambier Prison and Thomas Embling Hospital.
  • Provided advice to all managers on key industrial issues including, equal opportunity, occupational health and safety and dispute resolution.
  • Developed recruitment, induction, and training documentation and policies.
  • Developed remuneration policies (Salary sacrifice).
  • Managed Staff of 5 direct reports (Work Cover claims and payroll).
  • Attend conciliation meetings.
  • Developed occupational rehabilitation return to work programs and attended Work Cover hearings.
  • Meet on a regular basis with work cover insurance company regarding claims and costs.
  • Liaised with Work Safe.
  • Organised workshops and “Tool box” meetings and forums.
  • Developed Operation Budget.
  • Developed and oversaw job classification, linking, and appraisal processes.
  • Prepared quantitative reports and correspondence on HR issues.
  • Managed company TAFE Accreditation process.
  • Represented the organisation on the National Correctional Services Advisory Committee.

 Main Achievements:

  • Successfully negotiate EBA without any loss of time.
  • Saved a significant amount of cost in the development and implementation of procedures for sick leave.
  • Advised on a number of WorkCover claims which had the overall potential to cost the company.
  • Developed detailed contract quality management plan outlining subjects such as OH&S, internal audits and performance reviews.
  • Successfully retained the company’s training accreditation.
  • Developed a process for recruitment and induction procedures.

 INDUSTRY LIAISON MANAGER (Government Appointment)   1995 - 1999

Department of Employment, Education Training & Youth Affairs (DEETYA)

Promoted the Department’s employment and training programs and services. 

  • Promoted the organisation and the services to industry (Youth Traineeships & Apprenticeships).
  • Provided feedback to relevant Departmental Area and Regional Managers on employer attitudes to Departmental programs and services.
  • Provided input and contributed on industry needs and skills requirements, and assisting with job drives conducted by, the Area Consultative Committees covering the Western and North Western Areas of Melbourne.
  • Facilitated contacts between the CES, Employment Assistance, and contracted case managers.
  • Facilitated local industry involvement in school industry programs including the Australian Student Traineeship Foundation activities.
  • Facilitated brokering within developed budgets.

Main Achievements:

  • Successful in job placement of over 130people in the first 12 months.
  • Successful in holding the very first live to air job placement program.
  • Developed a training program for CES staff which increased job placement in some areas by 20%.

AUSTRALASIAN SOCIETY OF ENGINEERS (ASE)                     1980- 1995

State Secretary

Communicated and provided advice regularly to members and kept them informed of issues relating to key industrial issues, Awards Occupational Health and Safety, WorkCover, Equal Opportunity, and Superannuation.

  • Managed State Officials and administrative staff.
  • Prepared and presented cases in the Australian Industrial Relations Court and Commission (AIRC).
  • Responsible for facilitating a voluntary concept, which enabled students, who were aspiring to a trade or manufacturing career, to gain experience in industry.
  • Conducted work value cases in the AIRC.
  • As a member of the Local Trades Committee I was responsible for the assessment of the skills of both local and overseas applicants seeking recognition as trades persons.
  • Victorian Representative for industry superannuation fund (NSF).
  • National Training and Development Officer.
  • Represented the union on overseas missions.




  •  Advanced Diploma of Business (HR Management)
  •  Diploma of Management
  • Fitter Machinist (Trade)
  • Panel Beating & Spray Printing (on the job Training (Trade))