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Here are some comments from previous SBMS clients.
When I signed up to the program, I was concerned about my mentor not having any knowledge of my industry, but this has turned out to be the great advantage. As we progressed through the sessions Ross asking questions about how and why we did things a certain way and offering different ways of looking at problems has allowed me to make some major changes to the way in which we conduct business. As our business is mobile, we have now changed to have all admin and business functions via the cloud, so we can invoice at the job site, and remote manage accounts, emails, and client files. We are in the process of changing our procedures and terms of trading to better recover labour costs (we are a service business) and deliver better service by documenting procedures and expectations. The fresh insight to business procedures and functions has been very valuable. I have been through plenty of different mentor type sessions over the years, most revolve around charging more, getting costs down and refusing to carry out some aspects of the work to improve the bottom line, when what is needed is to look at the business as Ross has done, and guide the business owner to their own conclusions. Just as every business is different the results are different, and not a “cookie cutter” approach. I would highly recommend the program to any business that needs to innovate, and that after 14 years in business this has been the single best investment of my time to improve the outcomes of my business. Ian Corless, Zentec.com.au
Meeting Ken is the best thing that has happened to my business and was $180.00 well spent. He has pointed us in the right direction and I am looking forward to seeing the difference it is going to make. I cannot speak highly enough of Ken! Rhonda Woods - Geelong
Terry spent 2 hours with me and was helpful. I had already done a lot of research and downloaded your business plan which I had completed. But Terry was very good - and it is always good to go over your ideas. He was particularly strong in finance and daily costs which were probably the biggest help. Alexandra Lee - Shepparton
Valuable sessions assisted me to define future directions for myself and my business. Strategies to get there were offered as well as hints on improving profitability and staff management. Janet was a valuable sounding board and it was also worthwhile to have sessions away from the business location. Jane Spencer
We have a business not making money. We were blaming the high rent and thought that by moving to a shop with cheaper rent that it would help solve the problems. Peter worked through operating expenses to show us that nothing can save our business. Time to close the doors. Lynne Graham - Elsternwick
Profitability is improving following marketing advice and the need for persistence advocated by Brenda. Ideas suggested by Brenda are being implemented resulting in a more structured approach to marketing”. Jack Ward - Williamstown
The main focus of our discussions was company structure, both for now and the future. In general though Amos has been an excellent help and I hope he can continue to be a Mentor for me. I have booked four further sessions”. Seamus O’Riordan - Melbourne
John provided invaluable business advice based on his broad experience. Key areas of advice were finance and marketing. I believe the real value is helping me question the direction of business activities. Overall John is a great support to my business”. Adam Fox - Glen Waverley
Colin’s break-even analysis was very useful and has given me a target to aim for”. Karen Williams - St Kilda
I felt that the service was of an excellent standard. It was invaluable for me to have someone with prior business experience to give advice. It helped me to make major decisions - both personal and business. The cost of the service and the fact that I can use it again is very helpful”. Thomas Parker - Carlton
It was refreshing to have someone from outside our business to give advice. We also received information to help in making contacts in certain market areas. It reinforced the fact that we need to do certain things to keep the business on track and advance it in the future. Thanks”. Peter Duncan - Brighton
NB: Client names and locations have been changed to protect their privacy