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A am currently a Business Coach with a leading Melbourne based consultancy
Business Profitability – Coaching Principal
2019 - Current
Connected Six Group Pty Ltd Director Commercial Operations
2017 – 2019
Appointed to champion the merger activities for our 2 Telstra Stores. This role oversees Business Growth and Development, HR, Strategy, Community Integration, Customer Advocacy & Compliance. Both Stores sit in the top 5% of Telstra stores nationally & the enjoyed a 15% increase in sales & margins in both FY 2018 & 2019
Home Communication Solutions Pty Ltd Chief Executive Officer & Licencee
This business successfully operating a major Telstra Licenced Store in Melbourne. From FY2013-17, the business increased sales from $3.0m to $5.5m resulting in increased GP from $700k to $1.6m, whilst maintaining a strong customer and community advocacy performance.
Macdonald Johnston Pty Ltd (Div Bucher Corp) General Manager Customer Service
Macdonald Johnston is a leading global manufacturer of truck mounted refuse equipment. This role reported into the CEO and led a national team of capital equipment service and spare parts professionals responsible for the maintenance of 3000 truck mounted waste units. Across 2011-2013, the Customer Service Division reported an increase in service and parts sales from $22m to $24m, maintained margins with a $50k fall in warranty costs.
Carrier Corporation National Aftermarket Manager
Carrier is the world’s largest producer of domestic & commercial air conditioning systems. This role reported into the GM Sales and led a national field force and call centre of 165 staff and contractors servicing 220,000 air conditioning units across Australia. From 2007-2010, Service & Parts sales increased from$12m to $14m with margins maintained and a major decrease in warranty costs
Goodyear Australia National Supply Chain Manager–Retail Operations
Goodyear is the world’s premier provider of tyre & automotive service solutions. Commencing a successful career with Goodyear in 1988, this role was created to improve customer responsiveness and optimise inventory across 8000 SKUs through the creation of a supply chain system across 300 Stores and successfully aligned the retail supply chain and retail business strategies. Inventories fell from $30m to $25m with and improvements in customer DIFOT.
- Certified Business Coach - International Coaches Federation
- Master of Business Administration - Deakin University
- Executive Leadership Program - Monash University
- Six Sigma Black Belt Qualification