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Madalen Ross

(NOTE: Madalen is currently available only for QVM trader bookings and repeat clients. New clients interested in booking with Madalen, please contact the office with your request).

Madalen has a wide range of experience in a number of industries including travel, manufacturing, retail, administration, service and transport. Her strengths include brand creation, digital marketing and social media, online and offline marketing, business planning, promotional strategies, graphic design, web design, Search Engine Optimisation (SEO), communications and training.
Madalen is available for SKYPE sessions during periods of unavailability for face-to-face meetings.


  • Management-
  • Marketing-
  • Sales-
  • Online-
  • Web & Online Marketing-
  • Planning-


  • Tourism, hospitality, accommodation and food services-
  • Retail trade-
  • Education and training-
  • Manufacturing-
  • Professional, scientific and technical services-
  • Wholesale trade-
  • Information media and telecommunications-
  • Administrative and support services-
  • Arts and recreation services-
  • Web & Online Marketing-

Spoken Languages:

  • Albanian-

State: Victoria

Primary Locations:

  • Melbourne West-
  • Melbourne North West-
  • Melbourne CBD-

Locations by request:

  • Melbourne CBD-

Mentoring available by:

  • In Person, Face to Face in (Victoria) or by Phone and online

I can also deliver mentoring by phone and online

Current Occupation:

SBMS QVM Trader Connect Program Manager / Business Mentor in Residence; Digital Transformation Manager SBMS; Branding & Digital Marketing Agency

Detailed CV:

Madalen is a marketing, brand, graphic design, web design and Search Engine Optimisation (SEO) consultant providing concept-to-delivery solutions for business communications. Madalen has broad experience in manufacturing, retail, wholesale, transport and service industries in the public and private sector - having worked with micro home-based business and SME's. With sound interpersonal, organisational and communication skills, Madalen has the capacity to conceptualise and think strategically.

Madalen’s experience across a range of digital marketing platforms, (including web design and development, search engine optimisation and social media marketing), leaves her well placed to help those running all types of businesses. She will explain digital marketing and web concepts simply and understands the pressures small businesses face in keeping up with today’s fast-changing global marketplace. Madalen has a relaxed style and her advice is realistic, useful and scalable.

Since 1994, Madalen has provided brand consulting, graphic design, business planning, mentoring and training to micro and SME's and has been actively involved in various New Enterprise Incentive Scheme (NEIS) programs as a panel advisor, sounding board member, program developer, program facilitator and mentor with RMIT Business, Vic Uni, Street Ryan & Associates and Mission Australia.

Having worked in the corporate sector and as a small business operator, Madalen recognises the needs of the small business owner, their budgetary restraints and challenges faced. She helps them to choose the best method, or combination of methods, to achieve the desired outcomes. Madalen combines professional skills and experience with current communication tools and technology to offer a complete range of consultation, design and implementation services.

Director, Small Business Mentoring Service 2019 - 2022

Board Member, RoadSafe Westgate Community Road Safety Council Inc.


  • Small Business Counselling Skills
  • Diploma Commercial Art/Design
  • Past Fellow/Vic President Institute of Professional Secretaries (Aust)
  • Train the Trainer - Deakin Uni

SBMS is proudly supported by the Victorian Government & Small Business Victoria