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How long has the Small Business Mentoring Service been operating?
We have just celebrated our 21st year. The organisation started with a few like minded retired businessmen offering services to help small businesses. Over the years we have grown so that we now have around 70 Mentors, who volunteer their time to help small business owners to address issues and to grow their businesses.
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Is the Small Business Mentoring Service a Government department?
No. The Small Business Mentoring Service is an independent, not-for-profit Association. It is part funded by the Department of Innovation, Industry and Regional Development and works closely with the DIIRD to deliver low cost mentoring programs but it operates independently from Government.
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Who runs the Small Business Mentoring Service Inc.?
The organisation is strategically managed by a Committee of Management drawn from the volunteer members. This is headed up by our President. There are a number of working parties dealing with various aspects of the organisation such as marketing, membership etc. We have a full time Executive Director whose responsibility is to manage the day to day activities and to develop our mentoring activities. All our Mentors are volunteers who do not charge for their mentoring.
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Do we keep data records?
Yes, we record our mentoring activity in a numerical database so that we able to analyse our mentoring work. Your booking and session details are held on our database but are subject to the provisions of our Privacy and Confidentiality Policy which appears at the bottom of each screen.
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Do we research our mentoring activity?
From time to time we ask our Clients to complete a confidential survey on the mentoring that has taken place with them. This might be by email, mail or by telephone. We do this to ensure that we are always improving our programs, our mentoring performance and our client’s expectations. You can see the results of our latest survey here,
Customer Satisfaction.